Help & Support

Real answers. Real people. Local support when you need it.

Need help with an order, invoice, account access, delivery, or product availability? You’re in the right place. And if you’d rather just talk to someone, give us a call — we’ll help.

Support for the things businesses ask most

We’ve built this page to make common questions easier to answer — from delivery timelines and billing details to online account access and returns. Simple when possible. Helpful when it matters.

Orders & Delivery

We aim to keep ordering easily and dependably. Place your order online, by email, or by phone — whatever works best for your business.

Order online through your HMS account
Email orders to orders@hmsoffice.ca
Call us if you need help placing an order
Free PEI-wide delivery for business accounts on office supplies
We aim to deliver within 3 business days whenever possible
Backorders (ships in 7 - 12 days) or partial shipments do happen based on supplier availability

Billing & Payments

Our system is designed to make invoices, statements, and payments easier to manage online.

Business accounts are typically set up on Net 30 terms, with account holds enabled after 60 days.
Invoices and statements can be viewed through your online account
Online payments are available through the customer portal*
E-transfers can be sent to admin@hmsoffice.ca
Please include: Account Name | Invoice Number | Total
Need statement or remittance help? Our team is happy to assist - email us at info@hmsoffice.ca

Online Account Help

We’re rolling out online account access in phases. If your activation email hasn’t arrived yet, no action is needed—it should be coming soon. Email us at orders@hmsoffice.ca with your online order so we can process it.

Activation emails are being sent in batches
If you don’t see yours, check junk or spam
You can reset your password from the login page
Some business accounts may support multiple users and permission-based access; email us at orders@hmsoffice.ca to learn more.
Your account may include invoices, statements, and payment tools - we are still in development with online credit card processing, but existing B2B accounts are able to order on their account.
Some items may be unavailable online temporarily due to supplier rules or setup timing

Returns & Issues

If something isn’t right, we want to know. We’ll always try to resolve problems fairly and quickly.

Defective products may be returned for review and resolution. Email us at orders@hmsoffice.ca for speedy support help on processing a return.
Non-defective returns generally need original packaging and resaleable condition
Special-order items are typically final sale
If your shipment arrived damaged or incomplete, contact us as soon as possible
For fastest support, include your account name, invoice number, and a quick description of the issue
Please review our full return and exchange policy here.

Products & Availability

If you don’t see what you need online, it doesn’t necessarily mean we can’t get it. We have access to a much wider assortment than what may appear on the site.

Some products may be temporarily hidden due to supplier restrictions
Availability can change based on supplier inventory
Pricing may vary by account type or contract pricing
If an item is unavailable, we may be able to suggest an alternative
Send us a product number, description, or photo, and we’ll help track it down

Quick answers

Free PEI-wide delivery for business accounts on office supplies
Typical delivery target: within 3 business days
Business accounts are available
Competitive pricing and local support

Contact us

Have a question? Need help with an order, invoice, or account issue? Our local team is ready to help.

Phone: 902-436-4281

Orders: orders@hmsoffice.ca

Billing: admin@hmsoffice.ca

Need help from a real person?

No bots. No ticket maze. Just local support from a team that knows your business and wants to make things easier.