Returns & Exchanges Policy

HMS Office Solutions

At HMS Office Solutions, we want our customers to be satisfied with their purchases. If you need to return an item, the following guidelines apply.

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General Returns

Most products may be returned within 30 days of purchase, provided they meet the following conditions:

• Item is unused
• Item is in original packaging
• Product is in resellable condition
• Proof of purchase may be required

Opened products may only be returned if they are defective or damaged.

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Electronics

Electronics such as printers, shredders, calculators, label makers, and similar technology products may be returned within 14 days of purchase.

Products must be returned with original packaging and all included accessories.

After the return window, customers should contact the manufacturer directly for warranty support.

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Furniture

Furniture may be returned within 14 days of purchase, provided it is:

• Unassembled
• Unused
• In original packaging

Assembled furniture is not eligible for return unless it was damaged or defective at delivery.

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Special Orders

Items ordered specifically for a customer that are not regularly stocked are considered special orders and are final sale.

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Damaged or Missing Items

Customers should inspect their order upon receipt.

Any damaged, defective, or missing items must be reported within 48 hours of delivery or pickup.

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Refunds

Approved refunds will be issued to the original method of payment or credited to a business account where applicable.

Shipping or delivery charges are generally non-refundable, unless the return is the result of an HMS error.

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Questions

For assistance with a return, please contact:

HMS Office Solutions
161 East Drive
Summerside, PE C1N 4E3

902-436-4281
info@hmsoffice.ca