Terms and Conditions
HMS Office Solutions
Last Updated: March 2026
These Terms and Conditions govern the use of the HMS Office Solutions website and the purchase of products from HMS Office Supplies Ltd., operating as HMS Office Solutions Ltd. (“HMS”, “we”, “our”, or “us”).
By accessing this website or purchasing products from HMS Office Solutions, you agree to be bound by the terms outlined below.
Business Information
HMS Office Supplies Ltd.
Operating as HMS Office Solutions Ltd.
161 East Drive
Summerside, Prince Edward Island
C1N 4E3
Canada
Phone: 902-436-4281
Email: info@hmsoffice.ca
These Terms are governed by the laws of the Province of Prince Edward Island and the applicable laws of Canada.
1. Website Use
The HMS Office Solutions website is provided for informational and purchasing purposes. By using this website you agree to:
• Provide accurate information when placing orders
• Use the website only for lawful purposes
• Not attempt to interfere with website functionality or security
HMS reserves the right to restrict or terminate website access where misuse is suspected.
2. Pricing and Order Acceptance
All prices listed on the website are subject to change without notice.
While HMS makes every effort to ensure accurate pricing and product information, errors may occur.
HMS reserves the right to refuse or cancel any order, including but not limited to situations involving:
• Pricing errors
• Inventory inaccuracies
• System errors
• Suspected fraudulent transactions
If payment has already been processed for a cancelled order, a refund will be issued.
3. Payment Terms
Payments made through the website are processed by secure third-party payment providers including Worldline (formerly Bambora).
HMS Office Solutions does not store full credit card information.
Approved business customers may be eligible for credit terms.
Business Credit Accounts
• Standard terms are Net 30 days
• Accounts exceeding 60 days past due may have credit privileges suspended
• Overdue balances may be subject to a 2% monthly service charge (24% annually)
Pre-Authorized Debit (PAD) arrangements may be available for approved business customers.
4. Shipping and Delivery
HMS Office Solutions currently delivers within Prince Edward Island only.
Delivery Policy
• Free delivery is available for business accounts across Prince Edward Island
• Orders under $50 may be subject to a $5 delivery fee
• Delivery timelines are estimates and may vary based on product availability or supplier delays
Customers are responsible for ensuring delivery information is accurate.
5. Inspection and Damaged Goods
Customers should inspect orders upon receipt.
Any damaged, defective, or missing items must be reported within 48 hours of delivery or pickup.
Failure to report within this timeframe may limit the ability to process claims.
6. Returns and Exchanges
HMS Office Solutions accepts returns subject to the following conditions.
General Returns
• Items must be returned in original packaging and in resellable condition
• Proof of purchase may be required
Opened Products
Opened items may only be returned if defective or damaged.
Electronics
Electronics such as printers, shredders, and similar technology products may be returned within 14 days of purchase.
After the return window, customers must contact the manufacturer directly for warranty support.
Furniture
Furniture may be returned within 14 days of purchase provided it is:
• Unassembled
• Unused
• In original packaging
Assembled furniture is not eligible for return unless defective or damaged upon delivery.
Special Orders
Special order and non-stock items purchased specifically for a customer are final sale and not eligible for return.
Refund Method
Approved refunds will be issued to the original method of payment or credited to a business account where applicable.
Shipping charges are generally non-refundable unless the return is due to an HMS error.
7. Environmental and Eco Fees
Environmental handling or recycling fees may apply to certain products including electronics, batteries, or similar items.
These fees are:
• Passed through from suppliers where applicable
• Displayed on invoices or at checkout
• Non-refundable
8. Privacy Policy
HMS Office Solutions respects the privacy of website visitors and customers.
Information collected may include:
• Contact information
• Account details
• Order history
• Website usage data
The website may use tools such as:
• Website analytics
• marketing and remarketing technologies
• cookies to improve user experience
Payment information is processed securely by third-party payment providers.
HMS does not store full credit card numbers.
Customer information may be shared with trusted service providers only where necessary to process orders or deliver services.
Personal information is handled in accordance with Canadian privacy laws including PIPEDA.
Requests regarding personal data may be directed to:
9. Limitation of Liability
To the maximum extent permitted by law, HMS Office Solutions shall not be liable for any indirect, incidental, or consequential damages arising from:
• Use of this website
• Purchase or use of products
• Website interruptions or system errors
• Supplier delays or product availability issues
10. Force Majeure
HMS Office Solutions shall not be held liable for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to:
• natural disasters
• supply chain disruptions
• transportation failures
• labour disputes
• government actions
11. Changes to These Terms
HMS Office Solutions reserves the right to modify these Terms and Conditions at any time.
Updated versions will be posted on the website with a revised effective date.
12. Contact Information
For questions regarding these Terms and Conditions please contact:
HMS Office Solutions
161 East Drive
Summerside, PE C1N 4E3
Canada
Phone: 902-436-4281
Email: info@hmsoffice.ca